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Distance Sales Agreement

  • Member Information: The member must enter his information completely and without errors. Telephone number and tax number (TC Identity Number) must be entered for delivery. This information is necessary for both security and legal obligations.

    Errors: Our store cannot be held responsible for any errors that may occur in the product description, name, price, picture, etc.

    Price Policy: Our store determines the prices of all products sold in our store, in accordance with the free economy rules. This includes Tag Price, Sale Price, and Sale Price. No one including the Customer, Product manufacturer, Importer or distributor has the authority to force us to change the price. Spelling errors are the exception.

    Warranty: Our store and customer act within the framework of the rules specified on the Warranty Conditions page.

    Returns: Our store guarantees a refund for any product it sells in the conditions specified in the Return Conditions page.

    Fees: All fees collected by our store are clearly displayed in the relevant sections so that the customer can see it. These prices cannot be objected to later.

    Customer Satisfaction: Our store works hard to keep customer satisfaction at the maximum level. All your complaints and requests are carefully examined and resolved promptly, with the exception of customer requests that are not within the framework of the general trade rules and are intended to cause damage to our store.

    Security Measures: Orders placed in our store are sent to the customer after passing through a series of security measures. Our store managers may request some additional information from the customer during these transactions. The requested information is for your safety. The customer is responsible for meeting these demands. Orders that are deemed unsafe or suspicious by the Bank or our Managers will not be sent.

    Product Delivery: Deliveries are only delivered by the Cargo companies determined by our store or by identity check with our own distribution network. Delivery cannot be requested with a different cargo company. When receiving the ordered package, it must be checked and damaged or faulty packages should not be received. As soon as the package is received, your order will be deemed to have been delivered completely and intact by the Cargo representative.